On November 9, the FTC announced a settlement of its complaint against Zoom Video Communications, Inc. The complaint charged Zoom with deceptive and unfair privacy and security practices, including claiming that it offered end-to-end encryption.
The end-to-end encryption claim has garnered the most attention. As the complaint states, Zoom represented that it offered end-to-end encryption. Instead, as this blog has previously explained, Zoom offered transport encryption, which meant that the Zoom service itself could access the unencrypted video and audio content of meetings. This meant that the confidentiality of recorded Zoom meetings depended entirely upon Zoom servers’ security from hackers—a particular concern for some users given that Zoom has servers in China. (As of October 26, Zoom began offering true end-to-end encryption as a technical preview, meaning that the company is proactively seeking feedback from its users.) Continue Reading FTC Settles Complaint Against Zoom Regarding End-to-End Encryption